Our Privacy Policy

We advise you to read the terms and conditions of our website prior for better and unambiguous experience.

1. General

Our Privacy Policy contains details of our practices/ processes regarding the collection, use and disclosure of information that you may provide via the www.protaxfilers.com. Whenever you use this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

2. Ways that we collect information

Our site and the way services are designed, require provision of various personal (information that provides your identity, such as your full name, father’s name, address, date of birth, PAN, etc.).and financial information (such as income details, investment details ,foreign travels, bank accounts etc. or any other information for provision of services) from your end in order to serve you. Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information. IP address is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static. We use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our site, and to administer and improve the site.

3. Cookies

A cookie is small text files that websites put on your computer to store information about you and your preferences. On our website, we use cookies to track users' progress through the site, allowing us to make improvements based on usage data. The information in a cookie does not contain any personally identifiable information you submit to our site. Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose not to accept the cookie, this will not affect your access to the majority of information available on our website. However, you will not be able to make full use of our online services.

4. Monitoring of e-mail

We may monitor e-mail communications with ProTaxFilers (this includes any ProTaxClient / member of staff). Any such monitoring will take place in accordance with the law.

5. Web Statistics

We use log files generated by our web servers to analyze site usage and statistics but the said files do not identify any personal information. Log file analysis helps us to understand usage patterns on our website and to make improvements to our service.

6. Disclosure

Except as otherwise stated, we may use information you provide via this site to improve the content, to customize the site to your preferences, to communicate information to you (if you have requested it), for internal marketing and research purposes, and for the purposes specified in this Privacy Policy.

We do not disclose any information you provide via the site to any third parties or other government departments except where:
(a) Such disclosures are necessary to obey our service obligations wherein we require third parties to agree to comply with this Privacy Policy.
(b) Required by any statute, courts orders, or government regulations.

Consenting to the terms herein implies your permission and access to and correction of personal information. We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this site.

6. Disclosure

Except as otherwise stated, we may use information you provide via this site to improve the content, to customize the site to your preferences, to communicate information to you (if you have requested it), for internal marketing and research purposes, and for the purposes specified in this Privacy Policy.

We do not disclose any information you provide via the site to any third parties or other government departments except where:
(a) Such disclosures are necessary to obey our service obligations wherein we require third parties to agree to comply with this Privacy Policy.
(b) Required by any statute, courts orders, or government regulations.

Consenting to the terms herein implies your permission and access to and correction of personal information. We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this site.

7. Security

ProTaxFilers has a legal duty to protect the confidentiality of taxpayer information. We take all reasonable steps to protect any information you submit via our website, both online and offline, in accordance with relevant legislation in India.

We take all appropriate steps to protect your personally identifiable information as you transmit your information from your computer to our site and to protect such information for loss, misuse, and unauthorised access, disclosure, alteration, or destruction. We use SSL 128-bit encryption to safeguard your data, and operate strict security standards to prevent any unauthorised access to it.

Passwords and login credentials provided to us for providing uninterrupted service, it is our responsibility to keep them intact and safe. We will prompt you to change/ update any details where we notice any inappropriate activity or event.

Where you use passwords, ID numbers, or other special access features on this site, you also have a responsibility to take reasonable steps to safeguard them.

8. Links to other websites

This site contains links and references to other websites. Please be aware that this Privacy Policy does not apply to those websites and we encourage you to read the Privacy Policy of every website you visit.

9. Notification of changes to our Privacy Policy

We will post details of any changes to our Privacy Policy on the website to help ensure you are always aware of the information we collect, how we use it, and in what circumstances, if any, we share it with other parties.